All sales are FINAL and there are no refunds allowed due to the sanitary nature and high appeal of our products.
Once your order is placed, the processing time starts. As a result, order modifications are not permitted after an order is submitted. This includes changes to product, refunds, shipment methods, addresses, cancellations, etc.
Customers are advised to complete all return requests within 7 calendar days of receipt in order to qualify for a store credit. Any return request not received within the specific time frame will be disqualified.
The product must be sent back in the original packaging condition(resell-able condition) as it was when shipped from us, meaning it cannot be combed, washed, brushed, cut, worn, colored or altered in any way (Original ties must remain in tact as it was received by the customer). You will need to contact customer service PRIOR to returning your items. Customer service will provide you with a RMA# and instructions on how to return your item(s). You can email hello@straightfromthescalp.com or call 844-7Raw-Hair (844-772-9424) to reach customer service.
For your protection, we suggest that all returns be sent back to us through a traceable postal carrier with signature. We are not responsible for lost items in transit. All Sales are Final on clearance and sale items. No returns will be accepted for a store credit. Once received and determined to be in resealable form, a store credit will be issued. If the item was purchased during a promotion that has ended, your new order will not qualify for the promotion in question.
NOTE: DUE TO THE DELICATE NATURE OF LACE PRODUCTS (FULL LACE WIGS, LACE CLOSURES & LACE FRONTALS), CAN NOT BE RETURNED. EXCHANGED OR REPLACED.
